FAQs
Frequently Asked Questions (FAQ)
We’re here to make your shopping experience as smooth as possible. Below, you’ll find answers to some of the most common questions.
1. How Do I Place an Order?
Placing an order is simple! Once you’ve added items to your Cart, click the “Check Out” button on the Shopping Bag page. We’ll guide you step-by-step through the checkout process.
2. Which Payment Methods Do You Accept?
We accept a variety of payment options, including:
- Credit cards
- Debit cards
- PayPal
- Bank transfer (via PayPal)
Choose the method that works best for you!
3. Is My Personal Information Safe?
Absolutely. Your privacy and security are our top priorities. Our website uses Secure Sockets Layer (SSL) encryption to protect your personal information during the checkout process.
For more details, please refer to our Privacy Policy.
4. How Does Shipping Work?
We’ve partnered with global merchants and artisans to bring you the best products at amazing prices. This means your order may be shipped from international locations such as Germany, the USA, Thailand, China, or India.
Shipping Times:
- Your item may take 6–20 business days to arrive, depending on your location.
- Don’t worry if it doesn’t arrive immediately—it’s on its way!
We also offer international shipping options. For detailed information, check out our Shipping Policy.
5. Can I Cancel My Order?
Yes, you can cancel your order within 24 hours of placing it. Here’s how:
- Email us within 24 hours with your cancellation request and the reason.
- Once approved, refunds will be processed within 24–48 hours and should reflect in your account shortly thereafter.
If you miss the 24-hour window, don’t worry—you can still return the product after it arrives (check our Return Policy for details).
If you have a question that’s not listed here, feel free to contact us via our Contact Us page. We’re always happy to help!